Policy

Complaints Policy

We aim to make your treatment as pleasant as possible every time you visit us. However, if you feel you have not been treated as you would have liked, or are dissatisfied with any aspect of our practice, we want to know. It is only through hearing from you that we can help and improve our service.

Please mention your concerns in the first instance to your dentist. The Lion Dental Centre operates an in-house complaints procedure for that adheres to nationally agreed criteria. We aim to respond to verbal complaints within 24 hours and written ones within three working days.

If you would like to speak to a member of our team after your visit, please contact our practice manager Emma on emma@liondentalcentre.co.uk.

If you are still not happy and would like to take things further, our patients can contact The Dental Complaints organisation. Their website can be found at www.dentalcomplaints.org.uk and here you will find an online form to complete.

Testimonials

“Always a pleasant welcome and a smile, a friendly and professional practice where I have no hesitation in recommending. Modern dentistry at its best.”

“As always all staff were friendly & professional. I would recommend the practice to anyone seeking a first class service.”

“Friendly manner over the phone and reception. Very happy with services of my dentist and hygienist, will not consider going elsewhere. Also text message appointment reminder system is very helpful.”

“A lovely atmosphere with all staff being friendly and approachable. I feel welcome and at ease here.”

“A huge thank you to Anthony and his wonderful team for giving me my smile back today. As a petrified dental patient, the whole team put me at ease and supported me through my treatment today….and I never felt a thing!!!”

“On our first visit to Lion Dental Centre we were very impressed by all the staff. The care and treatment that was given to us was very relaxing & comforting. We will continue to attend this practice in the future.”

“Went to lion health for an emergency extraction , which was performed by Chaitra, lovely lady who made me feel at ease . Dental Nurse was very nice and so were the receptionists , fitted me in straight away. Would highly recommend.”

“I have found staff to be friendly, helpful and have noticed a considerable difference since having the Invisalign braces fitted. I am pleased with the progress and can now smile again.”

“The staff are very friendly. My appointment was with Anthony who replaced a filling. He made me feel at ease and explained what he was doing this made me more relaxed.”

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Book an Appointment with us today at Lion Dental Centre or call us on 01384 376336.

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